What We Collect and Why We Hold It
When you create an account, we collect the name, email address, date of birth and contact number you provide during registration. If you make a deposit via bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet number — we do not store
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your full bKash or Nagad PIN, only the reference needed to verify the transfer cleared. We also collect device identifiers, browser type and IP address for security screening and fraud prevention. Login session data is kept for the duration of your session and a short window
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after, so our system can detect unusual access from a new device. Usage data — which sections of the platform you opened, how long a session ran — helps us maintain service quality. We do not sell personal data to third parties. Data shared with payment
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processors like the mobile wallet rails is limited to what those processors need to complete and verify a transaction. Retention periods vary: account data is held for as long as your account is active and for a period after closure as required by the applicable legal
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framework in your region. Where local law or eligible-region requirements apply, those rules take precedence over our default retention schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.